Supervisory Management

This two-day course explores the impact on performance of different cultural perspectives

considers the differences between leadership and bullying in a supervisory relationship

how to move on from victim-consciousness to validating relationships.

The techniques of ‘Crafty Listening’ and ‘Well Formed Outcomes’ are introduced,
demonstrating how they can be applied to achieving peak performance whilst respecting different learning styles.

An important part of the training is to practice the techniques in the intervening weeks between days one and two.

Who Will Benefit?

 

Whatever level of experience or expertise, delegates will leave with a rekindled enthusiasm for the role, function and possibilities of supervising.

New managers or supervisors will build confidence and competence; more experienced managers will learn new techniques and different approaches to supervision.

The training will include:

  • Being efficient and effective

  • Eliciting High Value Information

  • Well Formed Outcomes

  • Ensuring that supervisees prepare for the session

  • Avoiding symptomatic solutions

  • Crafty Listening

  • Clean Questions

 

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The following is in case you have come directly to this page; much of the information is also elsewhere on this site. It is also here in case you want to pass on information about my supervision workshops, training, group or 1:1 sessions

(hence the use of third person!).

Michael Mallows is an author, a management consultant, a life-coach, and, under the auspices of the UKCP,
a long term clinical supervisor to a number of counsellors, therapists and agencies e.g.Crime Reduction Initiative, the Westminster Drug Project, Contact-a-Family, and various local authorities. He works in the private, voluntary and public sectors with managers, teams, supervisors, etc.

For eight years he was Head of an adolescent therapeutic unit in North London, and continues to work with troubled and troublesome young people and their families. For over twenty years he has been a counsellor, consultant and trainer with the Post Adoption Centre (PAC) in London, and continues to run workshops and give talks for parents, adolescents and professionals on many aspects of adoption and fostering, with a particular interest in intercultural and trans-racial issues. With that in mind, Michael has for many years designed training for Barnardos’workers. This has been on management and supervision skills as well workshops on Influencing Family Dynamics, Facilitating Crafty Groups, Cross Cultural Counselling, etc. He recently ran two workshops on the Barnardos' Black Workers' Forum, and another at the PAC Conference on The Impact of Slavery on raisng black and minority ethnic, adopted children.

Michael and Sue Cowling, the deputy director of PAC, had long lamented that few of the Pac’s clients had ever met counselling professionals from other agencies, other than social workers, with any adoption expertise whatsoever.

 

In response to this, about twelve years ago, Sue and Michael developed the Post Adoption Counselling and Therapeutic Skills [PACTS] course for qualified counsellors and therapists. Over the years, around 200 qualified therapists, and professionals from other disciplines, attended the course, which evolved into a 21 day course with post-graduate accreditation status. Michael and Sue offered consultancy and supervision to all participants.

Michael has supervised about twelve therapists in private practice, some for more than a decade. Even though he relinquished his membership some time ago, he does so under the auspices of the UKCP,  who still recognise and acknowledge his experience, expertise and long-term credentials.

He designs and runs workshops on Supervisory Management, and Supervision, which are structured around on his Crafty[1] Listening model.

Michael’s training, experience and expertise includes Transactional Analysis, NLP, Emotional Freedom Techniques, the Enneagram and various other models, typologies and theories. He is a popular speaker at e.g. NLP conferences and has been a guest presenter on many Master Practitioner course.

Based on what he learnt from supervising the staff who worked with the young men in the therapeutic unit, Michael’s supervision sessions focus more on developing the therapists’ Emotional Intelligence than dwelling on the clients’ story. For example, if the therapist talks about the client’s ‘stuckness’,  there will be consideration of what might be going on for the therapist in relation to that stuckness.  Or, if, say, the therapist complains more than once about a client constantly arriving late for sessions or failing to pay, Michael will determine what the therapist could be contributing to the ongoing problem s/he is complaining about, and any possible collusion with, and reinforcement of, the client’s ‘issues’.


[1]Curiosity Responsiveness Assertiveness Focus Thoughtfulness Yes!